Shipping
Orders typically process in 1–3 business days.
Free Ground on orders over $80 · $6 flat rate under $80
Tracking is emailed as soon as your order ships
No PO boxes — email hello@cooltheclimate.com to update to a physical address
Packages marked "delivered" aren't eligible for refunds. Missing package? We'll investigate and replace your order if warranted
Returns & Exchanges
Full-price items: 30 days from purchase for a refund, exchange, or store credit — unworn, with original tags
Discounted 20% or less: exchange (size or color, same style) or store credit within 30 days — no refunds
Discounted more than 20%: final sale. Please double-check sizing before ordering
Returns are free through Happy Returns. Prefer a prepaid shipping label with refund to original payment? A $9.50 fee is deducted from your refund
Questions? We're here to help: hello@cooltheclimate.com